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Effective Date: [05.02.2020]
Updated: [01.01.2025]
1. Shipping Policy
1.1 Order Processing
Processing Time: Orders are processed within 24 hours after payment confirmation.
Business Days: Monday through Friday, excluding public holidays.
1.2 Shipping Methods and Delivery Times
Standard Shipping: Estimated delivery between 7 and 10 business days.
Express Shipping: Estimated delivery between 2 and 5 business days.
1.3 Shipping Rates
Standard Shipping: [Insert rate]
Express Shipping: [Insert rate]
Free Shipping: Available for orders over $179
1.4 Shipping Restrictions
Domestic Shipping: We ship to all states and territories within Australia.
International Shipping: Currently, we do not offer international shipping.
1.5 Order Tracking
2. Returns Policy
2.1 Return Eligibility
Time Frame: Items must be returned within 7 days of receipt.
Condition: Items must be unused, in original packaging, and in the same condition as received.
2.2 Non-Returnable Items
Custom Orders: Personalised or custom-made items are non-returnable.
Perishable Goods: Due to health and safety regulations, perishable goods cannot be returned.
2.3 Return Process
Initiate Return: Contact our customer service at +61 8 9217 0288 / 1300 JOE BOX to initiate a return.
Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
Refund Processing: Refunds will be processed within 2 business days after receiving the returned item.
2.4 Exchanges
3. Damaged or Incorrect Items
3.1 Reporting Issues
Time Frame: Report any damaged or incorrect items within 24 hours of delivery.
Contact Information: Contact our customer service at +61 8 9217 0288 / 1300 JOE BOX to initiate a return with your order number and details of the issue.
3.2 Resolution
Replacement: We will arrange for a replacement item to be sent at no additional cost.
Refund: If a replacement is not available, a full refund will be issued.
4. Legal Compliance
4.1 Age Restrictions
Legal Age: You must be 18 years or older to purchase products from our store.
Age Verification: By placing an order, you confirm that you meet the legal age requirements for purchasing tobacco products.
5. Contact Information
Customer Service Email: joe@cigarbox.com.au
Customer Service Phone: +61 8 9217 0288
Business Hours: 10am to 9pm Australian Eastern Standard Time
Note: This policy is subject to change without prior notice. Please review it periodically for any updates.
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