Q. Where do you ship to?
A. Well everywhere, everywhere in Australia that is, we have cigar loving customers all over this beautiful country, from Bunbury to Ballina and Cairns to Tassie, if you love cigars we’ll send them to you with our rockstar shipping.
Q. How are the cigars stored before I buy them.
A. We love cigars just as much as you do and keeping them in perfect conditions is so very important, all of our cigars are stored in our humidity controlled walk in humidors in our warehouse. You can rest assured that our cigars are kept perfectly and treated with the utmost care.
Q. How are my cigars packed for shipping?
A. It’s very important to us that your cigars arrive in the perfect conditions so they are ready to smoke straight away. We pack all of our cigars with a Boveda humidification pouch to ensure perfect humidity all the way to your door. Our cigars are packed in a cigar box for extra protection for its travels.
Q. How quickly will I get my cigars?
A. We pride ourselves on our rockstar shipping! We know you want your cigars as quickly as possible, so we ship it as quickly as possible, if you place your order by 5pm Eastern Standard Time we will ship out your order that day. We also offer the cheapest Express Post shipping in Australia, if you spend over $180, you can get Express Post shipping for $4.37.
Q. How is the shipping charge calculated?
A. How shipping charges are very easy. If you spend over $179 you will receive FREE SHIPPING and for only $4.37 you can have it Express shipping and this includes bulky items such as Humidors.
If you spend under $179 shipping is $8.95 and Express Shipping is $12.95.
We do not charge extra shipping for Humidors and other bulky items.
Q. What are your returns policy?
A. Our returns policy is simple, ‘if you don’t want it, we don’t want you to have it.’ What this means is if for any reason you are not 100% satisfied we will give you a full refund on return of the goods, no questions asked.
I’m fact without our Big Bold Brazen Guarantee, we go one step further. If you purchase a box of cigars from us and don’t like the first cigar you smoke, just let us know and return the whole box and we will refund you for the whole box including the cigar you smoked…yes crazy I know!
Q. What are your payment options?
A. We take VISA&MasterCard at point of checkout.